Roanoke Valley Association of REALTORS® / MLS of Roanoke Valley / Roanoke, VA

Position Summary

We are seeking a resourceful, technically capable professional who enjoys solving problems, working with people, analyzing information, and communicating clearly. This role combines MLS technology support and administration with reporting, MLS dues billing, and vendor coordination.

What You’ll Do

• Support daily MLS operations, user questions, training, and data services, including WebAPI, IDX, VOW, and related data distribution requests, access, and documentation.
• Support member-facing platforms and services, including Flex MLS, ShowingTime, CRS Data, SentriLock, RAMCO, and NoteRouter.
• Investigate technical issues, troubleshoot where appropriate, and coordinate resolution with vendors and third-party IT providers.
• Communicate with MLS users and respond to MLS user service needs.
• Prepare MLS statistical reports for publication.
• Research technology options, analyze MLS and usage data, and prepare reports and cost comparisons for leadership.
• Help coordinate system improvements, upgrades, vendor projects, and MLS user onboarding and training.
• Assist with MLS quarterly dues billing.
• Assist with Association forms and the forms platforms.
• Enforce MLS data integrity, listing inaccuracies and assist users with MLS rules, regulations and compliance processes.
• Partner with the Director of Membership & Development to support and execute membership processes and initiatives.
• Provide front-office and general member service support as needed.

What We’re Looking For

• Demonstrated ability to independently troubleshoot software issues, administer technology platforms, and work with vendors on technical solutions and system integrations.
• Excellent writing and Excel skills, with the ability to independently research complex issues, analyze data, identify trends, and prepare useful reports and recommendations.
• Self-motivated, resourceful, and able to identify problems, develop solutions, and complete projects with minimal supervision.
• A service-oriented professional who communicates effectively with staff, members, volunteer leadership, an technology vendors.
• Relevant experience in technology support, software administration, MLS operations, or related work. Experience with MLS platforms, real estate technology, IDX/data feeds, vendor coordination is preferred but not required.
• Cannot hold an active real estate license.

Position Details

Full-time, on-site position, based in Roanoke, Virginia. Occasional evening or weekend work may be required for meetings, training, events, or MLS activities. Occasional travel may be required, estimated at less than 10% of the position's responsibilities.  Anticipated start date: December 1, 2026 or sooner.

Compensation and Benefits

Roanoke Valley Association of REALTORS® /MLS of Roanoke Valley offers a competitive compensation and benefits package designed to support the health, well-being, and work-life balance of our employees.

Competitive salary based on qualifications and experience

Employer-paid health benefits for full-time employees

13 paid holidays annually

Paid time off

Opportunities for professional development and continuing education

About the Company

The Multiple Listing Service of Roanoke Valley is the voice for real estate in Roanoke Valley, Virginia.  We represent over 1,800 MLS users involved in all aspects of the residential and commercial real estate markets.  The Roanoke Valley Association of REALTORS® owns the MLS of Roanoke Valley.

How to Apply

Please submit a résumé and a brief cover letter explaining your relevant technical, analytical, and MLS experience to shay@rvar.com.